Return & Exchange Policy

At Clothey.in, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with easy returns and exchanges.

1. Return Eligibility

• Returns are accepted within 15 days from the date of delivery.
• Products must be unused, unwashed, and in the original condition with all tags and packaging intact.
• Items marked as Final Sale or Clearance are not eligible for return or exchange.
• Customized or personalized products cannot be returned unless defective.

2. Exchange Policy

• Exchanges are allowed within 15 days of delivery for size or color issues.
• To exchange, please return the original item in its unused condition and place a new order for the desired product.
• We do not offer direct product-to-product exchanges; refunds will be processed first.

3. How to Initiate a Return or Exchange

1. Contact our Customer Support team within 15 days of delivery via email at support@Clothey.in or call us at +91-XXXXXXXXXX.
2. Provide your order number, product details, and reason for return or exchange.
3. Our team will guide you through the return shipping process and provide a return authorization if applicable.
4. Ship the product back to us in its original packaging using a reliable courier service. Please keep the shipping receipt.

4. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days to your original payment method.
• Shipping charges are non-refundable except in cases of defective or incorrect items.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the issue. We will arrange for a replacement or refund at no extra cost.

6. Important Notes

• We recommend using a trackable shipping service for returns; we are not responsible for lost return shipments.
• We reserve the right to refuse returns that do not meet the above conditions.
• This policy is subject to change without prior notice. Please check this page regularly for updates.

7. Contact Us

For any questions or assistance regarding returns and exchanges, please reach out to our Customer Support team:

• Email: support@Clothey.in
• Phone: +91-XXXXXXXXXX
• Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM